Shipping & Delivery

Address: 9 Nicole Ct, Rowville VIC 3178, Australia
Email: contact@petitsteps.com

Shipping Cost: Free Shipping on all orders

What happens after placing my order?

After placing your order, you will receive an order confirmation email at the address you provided. If it does not appear in your inbox, please check your spam or junk folder.

All orders are prepared and dispatched within 2–5 business days. During holiday periods or high-volume times, processing may take up to 5 business days.

What if I entered the wrong address?

If you notice an error in your shipping address, please contact us immediately at contact@petitsteps.com with the subject line “CHANGE ORDER”. We will do our best to update the address before the order is shipped.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Tracking information may take up to 48 hours to update depending on the carrier.

Estimated Delivery Times

Estimated delivery times:

If your order has not arrived after 4 weeks, please contact us at contact@petitsteps.com so we can investigate and resolve the issue.

Where We Ship From

We work with trusted logistics partners to ensure reliable delivery. Orders may be shipped from our fulfillment centers in China, Australia, or other locations depending on stock availability. This allows us to offer competitive pricing and broader product availability.

Lost or Stolen Orders

If the tracking shows “delivered” but you have not received your package, please contact us at contact@petitsteps.com within 10 days.
We will assist in investigating the issue with the carrier and, in eligible cases, seek a fair resolution, which may include a reshipment or partial refund, in accordance with applicable laws.