Contact

Before reaching out to us, please review the information below:

Delivery Timeframe
Our shipments usually arrive within 7 to 14 business days. For additional details, kindly check our Shipping & Delivery page.

Checking Your Order Status
When your order shows as “IN TRANSIT,” it means it has already been shipped and is on its way. The status may remain unchanged for a short period, so we ask for your patience.

Policy on Cancellations
Once an order has entered the transit stage, it can no longer be canceled. If you need to modify anything, please wait until the package arrives and then proceed with the return process.

Tracking Your Package
To follow the progress of your order, simply input your Order Number or tracking ID in the Order Tracking section.

Refunds and Returns
If you need help requesting a refund or making a return, please follow the instructions provided for these situations.

Emails: Confirmation & Tracking
If you haven’t received an order confirmation or tracking email, remember to check your spam folder.
These messages are automatically sent for all purchases.

Changes and Cancellations Window
If you need to adjust or cancel your order, please notify us within the first 12 HOURS after completing your purchase.

Reporting Issues
Should your product arrive damaged or faulty, contact us using the “Report a problem” subject and attach a photo of the issue in the form below.

We work to respond to all inquiries as quickly as possible, typically within 3 business days.

Thank you for choosing Petit Steps! We’re happy to help whenever you need us.

Email: contact@petitsteps.com

9 Nicole Ct - Rowville VIC 3178, Austrália

Monday to Friday 8:00am to 5:00pm